Checking the Status of a CBC Request

Check the status of a Mortgage Loan Originator’s (MLO’s) Criminal Background Check (CBC) request in NMLS.

About this task

Institution users can track the progress of a CBC request for an MLO. Status values indicate where the MLO is in the background check process and help determine if additional action is required.

Procedure

  1. Navigate to the NMLS Login page (Federal Context).
  2. Log in to your NMLS account.
    Note: If you are landed on the NMLS Connect screen, select NMLS Federal Registry in the Quick Links section.
    NMLS Federal Registry Quick Link
  3. Select the Federal context, if the Context screen is displayed.
    Note: Be sure you are in the Federal context by selecting Federal from the You are currently drop down list. Your screen should display the Federal Registry watermark.
    NMLS Context Selector
  4. Select Composite View > View Individual.
  5. Enter the MLO’s identifying information and click the ID link.
  6. Select View Criminal Background Check Requests from the left navigation panel.
  7. Review the status displayed in the Criminal Background Check Requests section.
    Note: Status values may include:
    • Pending Fingerprints – CBC request submitted, fingerprints not yet taken.
    • Processing Fingerprints – Fingerprints taken, CBC in progress.
    • Processing Name Check – CBC in progress using the name check method.
    • Closed – CBC completed; result may be received, rejected, or illegible.
    • Expired – Fingerprints not taken within 180 days; a new CBC request is required.