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Account Administration
Overview of the account administration process for company and institution Account Administrators.
NMLS Two-Factor Authentication
An overview of how to obtain a two-factor authentication for NMLS if it is required for your account. Also includes security credential options..
Migrating Your Credential to a New Mobile Device
How to migrate a two-factor credential to a new mobile device.

Account Administration
Overview of the account administration process for company and institution Account Administrators.
- Request a Company or Institution Account
  A state-licensed company for federally registered institution must submit the Company Account Request Form to gain access to NMLS for the first time.
- Choosing your Account Administrators
  The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.
- Creating an Organization User
  The Primary or Secondary Account Administrators (AAs) are the only individuals that can create and manage other Organization Users (OUs) to assist with performing tasks in NMLS. Each OU is assigned specific roles by an AA, which determines the tasks that can be performed.
- Managing Organization User Information
  How Account Administrators can modify organization user information in NMLS.
- Modifying Organization User Account Roles
  An Account Administrator can remove access or grant additional access to NMLS functionality by modifying the roles the organization user has.
- Enabling or Disabling User Accounts
  An organization user whose account has been disabled by an account administrator will not be able to log in to NMLS. The user will be able to log in to NMLS only after the account has been enabled by an account administrator.
- Deleting a User Account
  A deleted organization user account cannot be re-used. A new user account will have to be created by an account administrator in order for the user to log in to NMLS.
- Account Administrator and Organization User Initial Log in
  Upon the initial login to NMLS, Account Administrators and organization users are required to pay the NMLS subscription fee, register their two-factor credential, and reset their password. In addition, they will be required to create a Security Question and Security Answer.
- NMLS Two-Factor Authentication
  An overview of how to obtain a two-factor authentication for NMLS if it is required for your account. Also includes security credential options..
  - Two-Factor Authentication Policy Information
    Two-factor authentication is a process by which two independent authentication methods (such as a security code produced by a physical token in addition to a username and password) are utilized to increase confidence that an individual attempting to access a secure system is authorized to do so.
  - Annual Security Credential Subscription Fees
    NMLS Account Administrators and organization users must pay a $55 annual subscription fee for each NMLS user account that requires two-factor authentication.
  - Paying the Security Credential Subscription Fee in NMLS
    An annual Credential Subscription fee will be assessed thirty days prior to the expiration of the Credential Subscription, to each NMLS account that uses two-factor authentication. Additionally, NMLS will generate an invoice and an email notification containing the current subscription expiration date.
  - Registering a Credential
    How to register a two-factor credential with NMLS.
  - De-Registering a Credential
    NMLS Account Administrators can de-register an organization user’s VIP Subscription credential.
  - Migrating Your Credential to a New Mobile Device
    How to migrate a two-factor credential to a new mobile device.
- Managing Notifications
  An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.

Migrating Your Credential to a New Mobile Device

How to migrate a two-factor credential to a new mobile device.

Procedure

Open Symantec VIP on mobile app.
Select Migrate Credential from the menu.
Select the Generate Code button to generate a migration code on your current device.
Download Symantec VIP on your new device.
Use the Symantec VIP app on your new device to scan the code generated on your current device.

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.