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Account Administration
Overview of the account administration process for company and institution Account Administrators.
Managing Notifications
An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.

Account Administration
Overview of the account administration process for company and institution Account Administrators.
- Request a Company or Institution Account
  A state-licensed company for federally registered institution must submit the Company Account Request Form to gain access to NMLS for the first time.
- Choosing your Account Administrators
  The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.
- Creating an Organization User
  The Primary or Secondary Account Administrators (AAs) are the only individuals that can create and manage other Organization Users (OUs) to assist with performing tasks in NMLS. Each OU is assigned specific roles by an AA, which determines the tasks that can be performed.
- Managing Organization User Information
  How Account Administrators can modify organization user information in NMLS.
- Modifying Organization User Account Roles
  An Account Administrator can remove access or grant additional access to NMLS functionality by modifying the roles the organization user has.
- Enabling or Disabling User Accounts
  An organization user whose account has been disabled by an account administrator will not be able to log in to NMLS. The user will be able to log in to NMLS only after the account has been enabled by an account administrator.
- Deleting a User Account
  A deleted organization user account cannot be re-used. A new user account will have to be created by an account administrator in order for the user to log in to NMLS.
- Account Administrator and Organization User Initial Log in
  Upon the initial login to NMLS, Account Administrators and organization users are required to pay the NMLS subscription fee, register their two-factor credential, and reset their password. In addition, they will be required to create a Security Question and Security Answer.
- NMLS Two-Factor Authentication
  An overview of how to obtain a two-factor authentication for NMLS if it is required for your account. Also includes security credential options..
- Managing Notifications
  An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.
  - Adding a Notfication Contact
    How to assign notifications to users in your organization. If no user is assigned to receive a notification, it will be sent to the company or institution Account Administrators.
  - Modifying the Notification Assignments for an Individual
    Individuals will receive email notifactions for each selected notification type.
  - Deleting a Notification Contact
    An individual can be removed as a contact for NMLS notification emails.
  - Institution Notifications
    An institution can receive notifications related to the institution as well as MLOs employed by the institution.
  - Individual Notifications for Federally-registered MLOs
    Notifications are automatically sent to MLOs who have an individual account in NMLS. MLOs do not have the option to select which notifications they would like to receive.

Managing Notifications

An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.

Users with this role have the ability to:

add contacts
update the list of notifications that a contact is receiving
disable a contact
delete a contact

Contacts are managed from the Manage Notifications screen under the Admin tab.

Notifications are informational messages that are systematically-generated and sent when a certain event occurs in NMLS. Institutions must specify which notifications users will receive when such events occur within the institution or MLO records.

Each user receiving emails is considered to be a Notification Contact. Notification Contacts can be added or removed at any time. Additionally, Notification Contacts can be disabled. If one is disabled, that user will not receive notifications until they are enabled as a contact.

Note: Disabling a Notification Contact does not disable the user’s account.

Account Administrators or users with the Manage Notification Contacts role can designate one user to receive all notifications, or designate multiple users to receive a notification. There is no limit to the number of users that can receive a specific notification.

Note: Account Administrators will automatically receive all notifications for which no enabled contact has been assigned. For example, if a notification contact is only designated for three of the available notifications, each Account Administrator will receive all other notifications.

Registered MLOs who have created an individual user account will receive all notifications for events affecting their record. They will not have the option to specify which notifications they would like to receive.

Notifications will be sent to the Company or Institution and/or MLO from the following email address: NMLS_Notifications@NMLSNotifications.com.

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.