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Account Administration
Overview of the account administration process for company and institution Account Administrators.
Managing Notifications
An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.
Individual Notifications for Federally-registered MLOs
Notifications are automatically sent to MLOs who have an individual account in NMLS. MLOs do not have the option to select which notifications they would like to receive.

Account Administration
Overview of the account administration process for company and institution Account Administrators.
- Request a Company or Institution Account
  A state-licensed company for federally registered institution must submit the Company Account Request Form to gain access to NMLS for the first time.
- Choosing your Account Administrators
  The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.
- Creating an Organization User
  The Primary or Secondary Account Administrators (AAs) are the only individuals that can create and manage other Organization Users (OUs) to assist with performing tasks in NMLS. Each OU is assigned specific roles by an AA, which determines the tasks that can be performed.
- Managing Organization User Information
  How Account Administrators can modify organization user information in NMLS.
- Modifying Organization User Account Roles
  An Account Administrator can remove access or grant additional access to NMLS functionality by modifying the roles the organization user has.
- Enabling or Disabling User Accounts
  An organization user whose account has been disabled by an account administrator will not be able to log in to NMLS. The user will be able to log in to NMLS only after the account has been enabled by an account administrator.
- Deleting a User Account
  A deleted organization user account cannot be re-used. A new user account will have to be created by an account administrator in order for the user to log in to NMLS.
- Account Administrator and Organization User Initial Log in
  Upon the initial login to NMLS, Account Administrators and organization users are required to pay the NMLS subscription fee, register their two-factor credential, and reset their password. In addition, they will be required to create a Security Question and Security Answer.
- NMLS Two-Factor Authentication
  An overview of how to obtain a two-factor authentication for NMLS if it is required for your account. Also includes security credential options..
- Managing Notifications
  An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.
  - Adding a Notfication Contact
    How to assign notifications to users in your organization. If no user is assigned to receive a notification, it will be sent to the company or institution Account Administrators.
  - Modifying the Notification Assignments for an Individual
    Individuals will receive email notifactions for each selected notification type.
  - Deleting a Notification Contact
    An individual can be removed as a contact for NMLS notification emails.
  - Institution Notifications
    An institution can receive notifications related to the institution as well as MLOs employed by the institution.
  - Individual Notifications for Federally-registered MLOs
    Notifications are automatically sent to MLOs who have an individual account in NMLS. MLOs do not have the option to select which notifications they would like to receive.

Individual Notifications for Federally-registered MLOs

Notifications are automatically sent to MLOs who have an individual account in NMLS. MLOs do not have the option to select which notifications they would like to receive.

Important: Notifications are sent to the email address provided when the individual account is created, therefore, it is important to provide a valid email address to ensure the notifications are received.

Table 1. Types of notifications sent to federally-regulated MLOsTypes of notifications sent to federally-regulated MLOs
Notification Name	Notification sent when:
MU4R Processed	An MU4R filing has been submitted and paid for by an institution or the MLO and was successfully processed. This notification is sent nightly.
MLO Registration Status Change	The registration status of an MLO has been updated.
Employment Correction Requested	An institution has requested a correction to employment information for a pending employment.
Employment Rejected	An institution has rejected a pending employment filed by an MLO.
Employment Ended or Withdrawn	An institution or MLO has terminated an employment or removed the employment before it was confirmed.
Employment Transfer Request	An institution has requested the MLO accept or deny an employment transfer as part of the Merger and Acquisition process.
Invoice Status Change	A change in invoice status has occurred (for example, an invoice has a pending status following a failed payment).
Fingerprint Record Returned as Illegible or Rejected	The fingerprint status is Illegible or Rejected.
Renewal Attestation is Required	The MLO’s registration has been submitted for renewal by an institution.
Individual added as a Respondent to a Public SRA	An individual is identified as a respondent to a public State Regulatory Action.
Public SRA with Individual Respondent Updated	An individual is a respondent to one or more State Regulatory Actions that have been updated. This notification is sent nightly.
Regulatory Action Removed	An individual has been removed as a respondent from a public State Regulatory Action for one of the following reasons: Regulatory Action is deleted Regulator Action privacy level changed from public to a non-public level Respondent removed from Regulatory Action

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.