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Renewing Company Licenses or Registrations
Learn the basic concept of company license and registration renewals in NMLS and navigate to related renewal topics.
Troubleshooting Common Issues with NMLS Annual Renewal
This topic outlines common issues that may prevent successful license renewal in NMLS and offers guidance on how to resolve them.

Renewing Company Licenses or Registrations
Learn the basic concept of company license and registration renewals in NMLS and navigate to related renewal topics.
- NMLS Annual Renewal Overview for Companies
  Understand the process and requirements for renewing company licenses or registrations in NMLS, including timelines, renewal eligibility, attestation, and submission of required fees and documentation.
- Preparing for NMLS Annual Renewal for Companies
  Introduction to the steps companies must take to prepare for the NMLS annual renewal process.
- Requesting NMLS Annual Renewal for Company Licenses or Registrations
  Overview of how companies can request annual renewal of their licenses or registrations in NMLS, including available submission methods, attestation, and payment.
- Choosing Do Not Renew for Company Licenses or Registrations
  Learn when and why companies may select the Do Not Renew option in NMLS for specific licenses or registrations, and how to complete the action.
- Troubleshooting Common Issues with NMLS Annual Renewal
  This topic outlines common issues that may prevent successful license renewal in NMLS and offers guidance on how to resolve them.
  - Resolving CBC Fingerprint Exceptions for Individuals
    This topic explains how to resolve fingerprint-related exceptions that may prevent a Criminal Background Check (CBC) from being processed in NMLS.
  - Resolving an Unverified Identity Verification Status for Individuals
    If your identity verification status in NMLS is listed as Unverified, you must resolve it before proceeding with renewal.
- Reinstating Company Licenses or Registrations
  Learn how companies can reinstate expired or lapsed licenses in NMLS if permitted by their state regulator.
- Determining Renewal Status Using Composite View
  Use Composite View in NMLS to check and interpret the renewal status of company, branch, and sponsored individual licenses during the annual renewal period.
- Managing NMLS Annual Renewal for MLO Licenses or Registrations
  Overview of how companies manage the annual renewal process for Mortgage Loan Originator (MLO) licenses and registrations in NMLS, including collaboration with MLOs to ensure timely and accurate renewals.

Troubleshooting Common Issues with NMLS Annual Renewal

This topic outlines common issues that may prevent successful license renewal in NMLS and offers guidance on how to resolve them.

During the NMLS annual renewal period, users may encounter a variety of system or eligibility issues that prevent them from submitting or completing their renewal request. This topic provides an overview of those issues and how to resolve them.

Common issues include:

Ineligible license status: Only licenses in an eligible status can be renewed.
Continuing Education (CE) not completed: Required CE courses must be completed and reported in NMLS to be eligible for renewal.
Outstanding agency fees: Any outstanding Agency Fee Invoices (AFIs) must be paid to clear renewal blocks.
Prevent Renewal Flag: Agencies may place a flag on your license that blocks renewal due to compliance issues. Contact the relevant agency to resolve.
Unverified Identity Verification status: You may need to resubmit credit authorization in the MU4. See Resolving an Unverified Identity Verification Status for Individuals.
Fingerprint issues: If there is a CBC fingerprint exception, follow the steps in Resolving CBC Fingerprint Exceptions for Individuals.
Do Not Renew setting: If a license has been marked as Do Not Renew, you must recall it.

If none of the above apply and issues persist, contact the NMLS Call Center for support.

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.