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Renewing Company Licenses or Registrations
Learn the basic concept of company license and registration renewals in NMLS and navigate to related renewal topics.
Troubleshooting Common Issues with NMLS Annual Renewal
This topic outlines common issues that may prevent successful license renewal in NMLS and offers guidance on how to resolve them.
Resolving CBC Fingerprint Exceptions for Individuals
This topic explains how to resolve fingerprint-related exceptions that may prevent a Criminal Background Check (CBC) from being processed in NMLS.

Renewing Company Licenses or Registrations
Learn the basic concept of company license and registration renewals in NMLS and navigate to related renewal topics.
- NMLS Annual Renewal Overview for Companies
  Understand the process and requirements for renewing company licenses or registrations in NMLS, including timelines, renewal eligibility, attestation, and submission of required fees and documentation.
- Preparing for NMLS Annual Renewal for Companies
  Introduction to the steps companies must take to prepare for the NMLS annual renewal process.
- Requesting NMLS Annual Renewal for Company Licenses or Registrations
  Overview of how companies can request annual renewal of their licenses or registrations in NMLS, including available submission methods, attestation, and payment.
- Choosing Do Not Renew for Company Licenses or Registrations
  Learn when and why companies may select the Do Not Renew option in NMLS for specific licenses or registrations, and how to complete the action.
- Troubleshooting Common Issues with NMLS Annual Renewal
  This topic outlines common issues that may prevent successful license renewal in NMLS and offers guidance on how to resolve them.
  - Resolving CBC Fingerprint Exceptions for Individuals
    This topic explains how to resolve fingerprint-related exceptions that may prevent a Criminal Background Check (CBC) from being processed in NMLS.
  - Resolving an Unverified Identity Verification Status for Individuals
    If your identity verification status in NMLS is listed as Unverified, you must resolve it before proceeding with renewal.
- Reinstating Company Licenses or Registrations
  Learn how companies can reinstate expired or lapsed licenses in NMLS if permitted by their state regulator.
- Determining Renewal Status Using Composite View
  Use Composite View in NMLS to check and interpret the renewal status of company, branch, and sponsored individual licenses during the annual renewal period.
- Managing NMLS Annual Renewal for MLO Licenses or Registrations
  Overview of how companies manage the annual renewal process for Mortgage Loan Originator (MLO) licenses and registrations in NMLS, including collaboration with MLOs to ensure timely and accurate renewals.

Resolving CBC Fingerprint Exceptions for Individuals

This topic explains how to resolve fingerprint-related exceptions that may prevent a Criminal Background Check (CBC) from being processed in NMLS.

About this task

This quick guide is designed only for those individuals required to request a Criminal Background Check (CBC) with a renewal request and receive the following exception message: The associated individual record either does not have prints on file, or existing prints have expired. Prior to requesting renewal for this license, new prints must be obtained and submitted through NMLS…

Procedure

Take the appropriate action based on the exception type:

Fingerprints Expired: Complete the CBC process via the Individual MU4 Form. See Completing the Criminal Background Check Process for more information.
Name Check Required: Complete the CBC process via the Individual MU4 Form. See Completing the Criminal Background Check Process for more information.
Fingerprints Need to Be Taken: Schedule a fingerprinting appointment. See Scheduling Your Fingerprinting Appointment for more information.

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.