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Account Administration
Overview of the account administration process for company and institution Account Administrators.
Choosing your Account Administrators
The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.

Account Administration
Overview of the account administration process for company and institution Account Administrators.
- Request a Company or Institution Account
  A state-licensed company for federally registered institution must submit the Company Account Request Form to gain access to NMLS for the first time.
- Choosing your Account Administrators
  The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.
- Creating an Organization User
  The Primary or Secondary Account Administrators (AAs) are the only individuals that can create and manage other Organization Users (OUs) to assist with performing tasks in NMLS. Each OU is assigned specific roles by an AA, which determines the tasks that can be performed.
- Managing Organization User Information
  How Account Administrators can modify organization user information in NMLS.
- Modifying Organization User Account Roles
  An Account Administrator can remove access or grant additional access to NMLS functionality by modifying the roles the organization user has.
- Enabling or Disabling User Accounts
  An organization user whose account has been disabled by an account administrator will not be able to log in to NMLS. The user will be able to log in to NMLS only after the account has been enabled by an account administrator.
- Deleting a User Account
  A deleted organization user account cannot be re-used. A new user account will have to be created by an account administrator in order for the user to log in to NMLS.
- Account Administrator and Organization User Initial Log in
  Upon the initial login to NMLS, Account Administrators and organization users are required to pay the NMLS subscription fee, register their two-factor credential, and reset their password. In addition, they will be required to create a Security Question and Security Answer.
- NMLS Two-Factor Authentication
  An overview of how to obtain a two-factor authentication for NMLS if it is required for your account. Also includes security credential options..
- Managing Notifications
  An Account Administrator or Institution User with the Manage Notification Contacts role can manage notifications for an institution.

Choosing your Account Administrators

The Account Administrators for your company are persons of your company’s choosing that will have full access to your company’s record on NMLS and will be able to fill out and submit a complete company record (Form MU1 or MU1R) to any participating state regulator or the Federal Registry.

The Account Administrators for your company record will also be able to view information about individuals and mortgage loan originator who have granted your company access to their NMLS record. This access carries important responsibilities under the Industry User Agreement for which your company will be liable.

The Account Administrators are also responsible for establishing and maintaining other system users for your company’s NMLS account.

The Account Administrators may be, but are not required to be, officers within your company.. Because Account Administrators have full rights and authorities within NMLS, the company must appoint individuals who are qualified to act on behalf of and in the best interest of the company.

The Account Administrators are the only persons permitted to request changes to your NMLS base record through the NMLS Call Center.

Companies seeking state licensure or registration:

NMLS requires at least one Account Administrator but strongly recommends two. The Account Administrators may be, but are not required to be, employees of the company.

Institutions and subsidiaries seeking access to the NMLS Federal Registry:

The NMLS Federal Registry requires each federally chartered or insured institution to identify at least two Account Administrators. The Account Administrators must be employees of the federally chartered or insured parent company. Due to federal restrictions that prohibit employees of an institution’s subsidiary from receiving or viewing criminal history record information through NMLS, the Account Administrators identified for subsidiaries must be exactly the same as those identified for their parent federally-chartered or insured institution.

Contact the NMLS Call Center with any questions: 1-855-665-7123
Monday - Friday from 9:00AM to 9:00PM ET
Available from all U.S. States and Territories.