An individual account associated with a record that has not been accessed by the
individual user within 425 days.
A company account administrator or organization user account that has not been
accessed for 425 days
An institution account administrator account that has not been accessed for 90
days
An institution organizational user account where the user has CHRI access that has
not been accessed for 90 days
An institution organizational user account where the user has no CHRI access that
has not been accessed for 425 days
If a user account is disabled, the System will prompt the user to provide
identifying information before access to the account is granted.
Company accounts can be disabled if the company has not logged in to the
account for 120 days or if fraud or suspicious activity on the account is
detected.
Contact the NMLS Call Center with any questions: 1-855-665-7123 Monday - Friday from 9:00AM to 9:00PM ET Available from all U.S. States and Territories.
