5.0 Testing Accommodations

This chapter outlines how SAFE MLO Test candidates can request testing accommodations.

5.1 Request an Accommodation

Note: Effective October 1 2024, Online Proctored Testing (OPT) is only available to candidates who qualify for Testing Accommodations as defined by the Americans with Disabilities Act (ADA).

In compliance with the provisions of the Americans with Disabilities Act (ADA), reasonble testing accommodations with modificationsand aids will be provided to candidates with documented disabilities. Testing accommodations are currently only available for appointments delivered at a test center.

To apply for reasonable testing accommodations at a test center, the company or candidate must submit the following two forms to the Testing Accommodations team:
1. Testing Accommodations Eligibility Questionnaire
This form must be submitted each time a new Testing Accommodation request is made.
2. Testing Accommodations Verification Request Form
This form resides and must be submitted for all initial accommodation requests, and resubmitted if any previously unrequested accommodations are being requested, or a different (new) disability is to be considered.

Candidates must submit the required form(s) to the Testing Accommodations team at the address listed on the form(s) and receive accommodation approval PRIOR to scheduling their test.

Additional information, such as clinical diagnostic data, may be requested in order to clarify the nature of the disability and the testing need. Data should be no more than five years old and must confirm the diagnosis of the disability. Documentation must also establish the candidate’s current functioning and need for a reasonable testing accommodation.

The candidate is responsible for the cost of providing the documentation of the disability; however, there is no cost to the candidate for any modifications or auxiliary aids or services during or associated with the test administration.

Note: All documentation and forms submitted are confidential and will not be returned after submission to NMLS. Information contained in these documents will be used solely for the determination of testing accommodations.

The Testing Accommodations team works closely with Prometric to ensure proper compliance in providing any approved reasonable testing accommodation. All reasonable efforts will be made to render a decision on accommodation requests within five (5) business days.

A reasonable testing accommodation and/or modification may include, but is not limited to:
  • additional testing time
  • a reader or recorder
  • a large print test booklet
  • a paper and pencil test
  • special equipment
  • modified facilities

Once NMLS has made a decision, the candidate is sent a written confirmation of the approval or denial of the request. If additional documentation is required, the request will remain in a pending status for a period of thirty (30) days. If required documentation is not provided within the thirty-day period, the candidate must reapply.

For questions regarding the Testing Accommodations process contact the Testing Accommodations team at 877-416-6657, option #2.