The NMLS Call Center provides user support for navigating NMLS, performing essential functions within the System, submitting documentation*, and using the resources available on the NMLS Resource Center.
In order for the NMLS Call Center to assist you, you must be able to provide proper account verification. The verification checks conducted by the NMLS Call Center at the start of each call are critical to our effort to protect and secure your personally identifiable information (PII).
To further protect your information and privacy, DO NOT disclose or discuss any specific information related to someone's criminal background check (CBC) results, criminal history, or arrest records with Call Center agents. They are not authorized to discuss this type of information. Refrain from asking questions that may identify a person with a criminal record.
NOTE: Federal institutions contacting the Call Center about an employee's CBC results must not identify the employee's name. Instead, request that your case can be escalated to the proper department so that you can discuss the background check results with authorized staff.
*Users that submit documentation containing PII should utilize the secure email or fax options provided by the NMLS Call Center.
NOTE: As of October 16, 2017, our fax number is (202) 888 - 3284. If you need to send documentation to the Call Center via fax, please use this new number to make sure your issue is addressed.