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 NMLS Call Center Information

 NMLS Call Center

Need help with NMLS?
Call the NMLS Call Center!


Monday - Friday from 9:00AM to 9:00PM Eastern Time
Available from all U.S. States and Territories
(se habla español)

The NMLS Call Center provides user support for navigating NMLS, performing essential functions within the System, submitting documentation*, and using the resources available on the NMLS Resource Center.

In order for the NMLS Call Center to assist you, you must be able to provide proper account verification. The verification checks conducted by the NMLS Call Center at the start of each call are critical to our effort to protect and secure your personally identifiable information (PII).

*Users that submit documentation containing PII should utilize the secure email or fax options provided by the NMLS Call Center.

NOTE: As of October 16, 2017, our fax number is (202) 888 - 3284. If you need to send documentation to the Call Center via fax, please use this new number to make sure your issue is addressed.

Closed on the following holidays:
New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.


 Agency-Specific Support

Agency-Specific Support

For assistance with interpreting licensing requirements, individual disclosure questions, or other items dictated by state of federal regulators, you must contact your state or federal regulator directly.

NMLS Vendor Support

For support with services provided by other NMLS vendors (such as enrollment in continuing education courses), refer to the appropriate vendor responsible for these issues.

Email from the NMLS Call Center

The NMLS Call Center initiates outbound emails for the following purposes:

  • Customer Satisfaction Surveys (40% of callers)
  • Forms necessary to complete a change request
  • Links to resources in support of the call
  • Contact information for state agencies

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