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 Online Proctored Testing

​​​​​​​​​​Prepare for Your Online Proctored SAFE MLO Test Appointment

Starting September 28th, the SAFE MLO Test will be offered via Prometric's online proctored testing platform, ProProctor.  Candidates who would like to test online should review all of the information provided below to prepare their environments for their online testing session.


Before Your Online Test Appointment

There are a number of technical and procedural requirements you need to be able to meet or be aware of before you can sit for an online-proctored test appointment. Please carefully review the information provided in this section.

In order to access Prometric's ProProctorTM system, you will be required to download and install the ProProctor application from the Prometric website as well as perform a System Check. This will ensure that your laptop or desktop operating system meets the minimum requirements. We recommend you complete this step prior to scheduling your online testing appointment. For complete details, please review the ProProctor User Guide.

NOTE:  We strongly advise candidates to use a personal computer or laptop to take the SAFE MLO Test online. If you are using your company-issued equipment to take this test online, note that your company may have several restrictions that will not allow you to install and or use this software.


​System Requirements​

​Notes

​​Laptop/PC Power Source
Please plug your device directly into a power source, unattached from a docking station
Screen Resolution
1024 x 768 is the minimum resolution required
​Operating System
Windows 7 or higher | MacOS 10.13 or higher (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode)
​Audio Hardware
Working speakers and microphone required, wired headphone and microphone allowed.  Wireless / Bluetooth headsets should never be used.
​Web Browser
​Must use current version of Google Chrome
​Internet Speed
0.5 mbps or greater
Wi-Fi Connection​
Please position your device where you can receive the strongest signal. For the best experience, please use an Ethernet cable to connect directly to the router, and make sure there is no additional load on your wi-fi connection from other users such as streaming videos, music, or games. Lack of signal strength during your exam may cause you to lose connection to our system (your test).
​​Laptop/PC 
​Must use an undocked computer - laptop or PC. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode).  Personal computers are strongly advised.  If you are using your company-issued equipment to take this test online, note that your company may have several restrictions that will not allow you to install and or use this software.
​Monitor 
​No dual-monitor configurations are permitted.

Testing Environment Requirements:

Your office or home setting must meet the following requirements:

  • Testing location must be indoors (walled), well lit, free from background noise and disruptions.
  • No third party may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated and/or your results invalidated.
  • Your workstation and surrounding area must be free of pens, paper, electronic devices, etc.
  • No content that could potentially provide an unfair advantage during your exam, including that posted on walls or within your immediate area, should be present during your exam session.​

A 360-degree view of your workstation and surrounding environment will be required, preferably using an external USB cable camera. Similar to the checks performed in a physical testing site, you will also be asked to participate in a visual person check, including but not limited to a sleeve, pocket and glasses check. Additional test center procedures, including prohibited items/conduct, can be reviewed in the ProProctor User Guide.

You will be required to agree to and abide by the NMLS Rules of Conduct ​and Prometric's Security Guidelines provided in the ProProctor User Guide. If you refuse to agree to or abide by the security guidelines and/or protocol, you will not be allowed to test. Your test enrollment window will be closed and you will be required to pay for and open a new test enrollment window in order to retest.  Any violation of the rules will subject you to possible disciplinary action as described in the Rules of Conduct.


Launching Your Online Test

Arrival

  • Be sure to review your confirmation email for important appointment details.  Note: Your confirmation number will be required in order to launch your test.
  • If you are using a laptop, ensure it is connected to a power source so that you do not run out of battery power in the middle of your test.
  • If possible, use a wired internet connection instead of a wireless signal.
  • While internet connectivity varies, remember that all of your household internet connections are competing for bandwidth, including online gaming, streaming services, etc. You are encouraged to limit household internet usage during your test session. Additional suggestions to enhance your internet connectivity during testing can be found on Prometric's ProProctor Candidate Information page.
  • Access Prometric's ProProctor site to launch your online test session.
  • Please plan to check-in to your online test appointment 30 minutes before your scheduled appointment time in order to complete the check-in process and begin your online test on time. If you are late, you may not be able to test and will lose your test fee.
  • Bring one valid, government-issued identification document with a signature and picture, such as an unexpired driver's license, passport or military
  • ID.
    • Ensure that your name on this ID is the exact same name under which your test is scheduled. No electronic, photocopied or faxed ID or name change documentation will be accepted.

Inspection and Sign-in Requirements

  • You will be required to have a clean workspace and an environment suitable for testing. You are prohibited from having any personal items. Prohibited items include but are not limited to: notes, books, papers, electronic devices, cameras, phones, any communication or recording devices, spyware and large jewelry.
  • You will be required to show that you are not in possession of any prohibited items by verifying your pockets are empty, pulling up your pant legs and your sleeves. You will also be asked to show your ears to ensure nothing that could provide an unfair advantage (such as a Bluetooth earpiece) is in your ears.
  • Your picture will be taken, and your ID will be verified.


In the Testing Room

Physical calculators, scratch paper and/or erasable note boards are not permitted during your test session.  The online SAFE MLO Test has an onscreen calculator and a virtual scratchpad included as part of your test.

If you need to take an unscheduled break, remember that you must notify your test proctor first. You are only permitted to use the restroom. Following any unscheduled break, you will be required to repeat the security check of your testing environment and person. The time used for unscheduled breaks and subsequent security checks will be deducted from the remaining time on the test session.

You will be required to agree to and abide by the NMLS Rules of Conduct and Prometric's Security Guidelines provided in the ProProctor User Guide. If you refuse to agree to or abide by the security guidelines and/or protocol, you will not be allowed to test. Your test enrollment window will be closed and you will be required to pay for and open a new test enrollment window in order to retest.  Any violation of the rules will subject you to possible disciplinary action as described in the Rules of Conduct.

Your actions in the online testing environment are video- and audio-recorded. The impacts of cheating are severe and could result in an invalidation of your test results, prohibition from retaking a test, and a notification to all state mortgage agencies regarding your misconduct.

For more information about what to expect with online testing, please view Prometric's ProProctor User Guide and ProProctor Candidate Information page.


Test Results

Upon completing your online test, you will receive your unofficial pass or fail notification on screen. Within three business days, test results will be posted to NMLS.

Results Report

Your official results report will be sent within three business days to the email address provided at the time of appointment scheduling. The score report includes an overall percentage score on the test, as well as a range to indicate how well the candidate performed on each section of the exam. This information is provided to help a candidate prepare for a subsequent attempt, it is not intended to provide information on the precise number of questions answered correctly in any given section, or on the test overall. For security reasons, the test and/or individual test questions are not available for review after taking the test​.

If You Do Not Pass

If you do not pass your test, a waiting period will apply based on the SAFE Act. Generally, you may take the test again 30 days after the date of the prior test. However, if you fail the test three or more times in succession, you must wait until 180 calendar days have elapsed since the date of your last attempt to pass the test.


​​

Concerns About Your Testing Experience

If you have any suggestions or concerns regarding your testing experience, you may provide your input to NMLS using the survey link provided with your emailed score report. During the test, you can ask the virtual test proctor to file an incident report on your behalf.

If you have other questions or require assistance, please contact NMLS's Online Testing Support Team or review the Online Tes​​ting FAQs page. For additional guidance, please reference the ProProctor User Guide and/or ProProctor Support.

Content Challenge

An test candidate who wishes to challenge the content of one or more questions on their NMLS test must complete and submit a content challenge as described in Section 9.5 of the MLO Testing Handbook within 20 days of the date they tested. The challenge must be specific in nature. NMLS will review the question or questions specified in the challenge form and provide a written response within 20 days of the receipt of your challenge form.

 

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