The Mortgage Testing and Education Board (MTEB) has approved Rules of Conduct which cover test takers, education students, and Standards of Conduct which cover course providers. It has also approved Administrative Action Procedures which prescribe how possible violations and investigations will be managed.
State Regulatory Registry (SRR)
The State Regulatory Registry LLC is a wholly owned subsidiary of CSBS. It owns and operates NMLS on behalf of 57 state agencies and is the sole system of licensure for Mortgage Loan Originators (MLOs) for 59 state and territorial agencies.
The Mortgage Testing and Education Board
The MTEB was created by the State Regulatory Registry LLC Board of Managers (SRR BOM) in September, 2009. The MTEB is responsible for the oversight of SAFE required testing and course approvals and related activities including the development and implementation of the Administrative Action Procedures. The MTEB also acts in an advisory capacity regarding the policies and procedures by which NMLS meets the SAFE Act testing and education requirements. The MTEB is composed of nine individuals (each from a state mortgage regulatory agency) appointed by the SRR BOM.
Candidate Test Security and Confidentiality Agreement – Candidate Agreement
The Candidate Test Security and Confidentiality Agreement also called the Candidate Agreement, outlines the terms and conditions for those taking the SAFE MLO Tests in addition to containing important information regarding test security and confidentiality. Prior to scheduling an appointment for a component of the SAFE MLO test, the Candidate Agreement must be accepted by the individual.
Rules of Conduct for Test Takers
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) requires that state-licensed MLOs take and pass the SAFE MLO Test. Any person who uses NMLS to enroll and pay for a test, then subsequently schedules and takes a test component, is subject to the Rules of Conduct. All persons who attempt to take the SAFE MLO test will be asked to acknowledge that they have read and agree to the Rules of Conduct. Persons who are believed to have violated the Rules of Conduct may be subject to investigation by the State Regulatory Registry (SRR) or MTEB in accordance with the Administrative Action Procedures.
Rules of Conduct for Education Students
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) requires that state-licensed MLOs complete pre-licensure (PE) and continuing education (CE) courses as a condition to be licensed. Any person who registers or takes education is subject to the Rules of Conduct (ROC). All persons who take pre-licensure or continuing education courses will be asked to acknowledge that they have read and agree to the Rules of Conduct. Persons who are believed to have violated the Rules of Conduct may be subject to investigation by the State Regulatory Registry (SRR) or MTEB in accordance with the Administrative Action Procedures.
Standards of Conduct for Course Providers
Under the SAFE Act, NMLS has sole authority to approve courses which state licensed MLOs must take to satisfy their PE and CE requirements. All organizations which apply to become course providers and those organizations which are approved are subject to the Standards of Conduct. Organizations which violate the Standards of Conduct may be subject to investigation by SRR or MTEB. After following the Administrative Action Procedures, SRR or MTEB may sanction providers for violations of the Standards of Conduct.
Administrative Action Procedures (Course Providers | Test Takers and Students)
The MTEB has created the Administrative Action Procedures to guide its oversight of test takers, students, and course providers. It provides the processes by which it will enforce the standards and rules of conduct including disciplinary actions it may take against those violating the standards and rules of conduct. It also describes the rights persons and organizations have if they should become the subject of an investigation by SRR or MTEB.
Appeal Request Form
This form is to be used to appeal the following actions: a) Invalidation of test results; b) Retraction of a course or education compliance; c) Violation of the NMLS Rules of Conduct for Test Takers (ROCTT); d) Violation of the NMLS Rules of Conduct for Students (ROC); e) Violation of the Candidate Test Security and Confidential Agreement (CA); f) Violation of the Standards of Conduct for Course Providers (SOC).
Complaint Form: Testing and Education, Standards and Rules of Conduct
Please use this form if you believe a course provider, test taker, or education participant has violated the Rules or Standards of Conducts.
Recent Testing and Education Investigation Summary
Includes a brief summary of recently completed investigations of misconduct by test takers, education students and NMLS approved course providers.