Login to NMLS
   
Skip Navigation Links
State Agency Contacts
Federal Agency Contacts
Industry Development Working Group
NMLS Ombudsman

 NMLS Ombudsman

​​​​​​​​​​​​​​​The NMLS Ombudsman provides the industry users of NMLS and other interested parties a neutral venue to discuss issues or concerns regarding NMLS use and policies governing the System. The objective of the NMLS Ombudsman is to foster constructive dialogue between industry users of NMLS and state regulators​ to mutually work toward the goal of modern and efficient financial services regulation. 

The NMLS Ombudsman is a resource for System users with the goal of assisting in the resolution of NMLS policy and operational issues. The NMLS Ombudsman is available to discuss matters in a confidential manner and to help assist with the resolution of these matters by identifying options for resolving the issue and/or by directing the issue to the appropriate party or office.

The Ombudsman hosts open meetings twice a year with industry representatives. In addition to these regularly scheduled meetings, the NMLS Ombudsman is available to meet on an ad hoc basis throughout the year as needed.  The NMLS Ombudsman sits on the NMLS Policy Committee and reports directly to the Board of Managers of the State Regulatory Registry LLC. 

The current Ombudsman is Jim Payne, Director ​of Examinations and Assistant Deputy Commissioner for the Consumer and Mortgage Lending Division of the Kansas Office of the State Bank Commissioner. Click here​ to view Mr. Payne's full bio.

Comments concerning NMLS, state agencies use of NMLS, or other relevant matters can be sent to the Ombudsman at:
ombudsman@nmls.org


NMLS Ombudsman Process:

  1. Issues are submitted to the Ombudsman email address or routed though SRR from industry participants.
  2. The Ombudsman will address the concerns as directly as possible and provide additional resources or state contacts when necessary.
  3. Some issues are referred to SRR for resolution. These typically are NMLS navigation issues.
  4. The Ombudsman will communicate with a state regulator when the issue submitted involves a specific regulator in order to reach a resolution.

Next NMLS Ombudsman Meeting:​

The NMLS Ombudsman Meeting will be held virtually on Thursday, April 1, from 2:00 p.m. to 4:00 p.m. ET. Click here to register for the event and download a calendar item. As a reminder, the deadline to submit topics by emailing ombudsman@nmls.org no later than COB Friday, March 5.

Please provide the agenda item and any relevant information on your company's letterhead. Although the meeting will be live, the meeting will only cover submitted topics. As a result, individuals MUST submit topics ahead of time. Please note that topics discussed will be limited due to time constraints, however, all topics submitted will be reviewed. Individuals chosen to discuss submitted topics must attend the virtual meeting to present their submission and are required to participate in a logistics preparation meeting.

​​Past Ombudsman:


Meeting Archive: 
 

Time and Location

Agenda

Summary

​April 1, 2021, Virtual Meeting - Click here to register.

​September 9, 2020, Virtual Meeting


Click here to view the recording​​.​
​February 20, 2020, San Francisco, California

​August 8, 2019, San Diego California
​February 20, 2019, Orlando, FL​​
​July 31, 2018, Boston, MA

​February 9, 2018, New Orleans, LA

August 1, 2017, San Antonio, TX

 

 

February 16, 2017, Austin, TX

 

 

August 2, 2016, Tampa, FL

 

 

February 19, 2016, Phoenix, AZ

 

 

August 4, 2015, New Orleans, LA

 

 

February 16, 2015, San Diego, CA

 

 

August 5, 2014, Seattle, WA

 

 

February 18, 2014, Miami, FL

 

August 6, 2013, Denver, CO

 

 

February 26, 2013, San Antonio, TX

 

 

August 14, 2012, Boston, MA

 

 

February 6, 2012, Scottsdale, AZ

 

 

August 9, 2011, San Francisco, CA

 

 

February 7, 2011, Orlando, FL

 

 

August 10, 2010, St. Louis, MO

 

 

February 9, 2010, San Diego, CA

 

 

 

 
 

©2021 SRR LLC       Terms of Use  |  Privacy Notice  |  SRR Home