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 NMLS Ombudsman 

The NMLS Ombudsman provides the industry users of NMLS and other interested parties a neutral venue to discuss issues or concerns regarding NMLS use and policies governing the System. The objective of the NMLS Ombudsman is to foster constructive dialogue between industry users of NMLS and state regulators to mutually work toward the goal of modern and efficient financial services regulation. 

The NMLS Ombudsman is a resource for System users with the goal of assisting in the resolution of NMLS policy and operational issues. The NMLS Ombudsman is available to discuss matters in a confidential manner and to help assist with the resolution of these matters by identifying options for resolving the issue and/or by directing the issue to the appropriate party or office.

The Ombudsman hosts open meetings twice a year with industry representatives. In addition to these regularly scheduled meetings, the NMLS Ombudsman is available to meet on an ad hoc basis throughout the year as needed.  The NMLS Ombudsman sits on the NMLS Policy Committee and reports directly to the Board of Managers of the State Regulatory Registry LLC. 

The current Ombudsman is Scott Corscadden, Supervisor, Bureau of Loans for the Alabama State Banking Department. Click here to view Mr. Corscadden's full bio.

Comments concerning NMLS, state agencies use of NMLS, or other relevant matters can be sent to the Ombudsman at:
ombudsman@nmls.org

NMLS Ombudsman Process:

  1. Issues are submitted to the Ombudsman email address or routed though SRR from industry participants.
  2. The Ombudsman will address the concerns as directly as possible and provide additional resources or state contacts when necessary.
  3. Some issues are referred to SRR for resolution. These typically are NMLS navigation issues.
  4. The Ombudsman will communicate with a state regulator when the issue submitted involves a specific regulator in order to reach a resolution.

Upcoming Meetings:

The next Ombudsman Meeting will be held on Tuesday, August 1, 2017 from 9:00 a.m. to 12:00 p.m. during the AARMR Annual Conference at the Hyatt Regency in San Antonio, Texas. To submit meeting agenda items, please email the NMLS Ombudsman and include your contact information. 

Past Ombudsman:

Robert Niemi

Timothy Siwy 

Deborah Bortner


Meeting Archive:

 

Time and Location

Agenda

Summary

February 16, 2017, Austin, TX

August 2, 2016, Tampa, FL

February 19, 2016, Phoenix, AZ

August 4, 2015, New Orleans, LA

February 16, 2015, San Diego, CA

August 5, 2014, Seattle, WA

February 18, 2014, Miami, FL

August 6, 2013, Denver, CO

February 26, 2013, San Antonio, TX

August 14, 2012, Boston, MA

  

February 6, 2012, Scottsdale, AZ

August 9, 2011, San Francisco, CA

February 7, 2011, Orlando, FL

August 10, 2010, St. Louis, MO

February 9, 2010, San Diego, CA

 
 

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